Shipping & Returns, Fast Australia wide shipping accross our entire range
Australia Wide Free Shipping Details
AWR Solutions offers free shipping Australia wide by road on all orders over $500.00 (Net Value). Freight on orders under $500.00 (Net value) are charged at a maximum of $22.00 Inc GST (Excludes Bulky/ Heavy Items). Exact freight costs will be displayed at checkout based on your delivery location.
Bulky/ Heavy items including Chain, Handrail Tube, Glass Panels and Trex Decking cost us more to ship and do not qualify for free or subsidised shipping.
Free shipping Australia wide is not available to PO Boxes and remote locations. Contact us if you cannot provide a physical address and we will work to find a solution for you.
AWR Solutions uses a range of reliable couriers including Couriers Please, StarTrack and Toll. Full tracking is supplied at time of dispatch.
All orders for 'In Stock' items placed before 2pm (QLD time) are dispatched the same day. 'In Stock' items are displayed with an 'In Stock' Status. Same day dispatch does not apply to pre-made balustrade wires, posts or bulky items.
Australias's fastest swaging service. Factory swaged balutrade wires ordered before 2pm are manufactured and dispatched or available for pick up the next business day. We will advise you when you order has been dispatched or is available for pick up.
We have a huge range of systems in both our BlackEtch Finsih Stainless Steel and Bright Finish Stainless Steel to choose from to suit almost any situation
AWR Solutions has swaged and supplied thousands of metres of wire balustrade in Australia. We have extensive experience in producing balustrade wires made to length and ready for installation on-site. We guarantee that the wires we manufacture will be a perfect fit for the measurements you supply us or we will re-make the wires or refund the purchase price. Note that we require measurements in writing (email) or to be entered into our online wire balustrade calculator.
We highly recommend measuring double checking your measurements before submitting and measuring the top and bottom of your posts for any variances.
Balustrade posts are made to order and are generally shipped within 5-7 business days. Exact timeframes can vary at peak times. At time of order we will confirm an ETA for your order.
Heavy/ Bulky Items require extra packaging and specialised freight services which will incur extra charges. In general these items are dispatched with 24 hours. We will contact you with an exact ETA at time of order. Please also feel free to contact us with any questions.
Please see table below for estimated shipping times in Australia
Australia Wide Airfreight Details
This is our fastest shipping method. Orders are delivered Australia wide to most locations in main centres overnight. Delivery may take slightly longer to remote locations. All Airfreight orders are dispatch via StarTrack and Full tracking is supplied at time of dispatch.
Free In-Store Pick Up (Click & Collect)
Free In-store Pick Up (Click & Collect) is available from AWR Solutions at Unit 1/ 23 Alexandra Place, Murarrie QLD 4172.
In-store Pick Up is available Mon-Fri 8:00am-4:30pm.
For this option select Pick Up (Click and Collect) in the checkout. We will contact you as soon as your order is ready for collection.
AWR Solutions offer a range of international shipping options. All international orders are assessed on a case by case basis. Please contact us with you requirements.
Order Status & Tracking
When your order is shipped you will get an email from us including a link to your tracking details. Tracking will also be available in your customer portal (Login Required).
Things to Consider
- Weekends do not count towards delivery times. All lead time estimates are in business days and exclude public holidays.
- We can’t guarantee it but even if you order after 2pm we will do our best to have your order dispatched the same day.
- Same day dispatch does not apply to pre-made balustrade wires, posts or bulky items.
- Only In Stock items are subject to our same days dispatch.
To give you peace of mind when shopping with us we accept returns within 60 days from the date of your order. We are happy to exchange for credit, or refund items in new, unused and original condition.
We can provide an AWR Solutions store credit or a refund, at your request, where the returned item is subject to the following;
- The item is returned within 60 days from the date of the original order.
- Presents "as new" in appearance, be unused, have no signs of wear and tear, and must not be damaged.
- All returns MUST be authourised by AWR Solutions prior to goods being returned.
- When returning goods please include a copy of your receipt and the reason for the return.
If the above return criteria are not met, we may decline the return.
Exceptions to 60 day returns
- Please note all dimensions given are meant as a guide only. Although we do our best to ensure these are accurate, they can vary slightly from shipment to shipment. If exact dimensions are important to the purchaser, they should be checked prior to purchase.
- Returns are not available for special order or custom-made products. This includes pre-made balustrade wires, handrail tube, and balustrade posts.
- Returns are not available for Trex Decking and Trex Railing. We highly recommend requesting free colour samples prior to ordering. Please also read details on Trex's industry leading 25 year Warranty.
- For change of mind purchases the customer is responsible for all return and postage costs.
If there is an issue with your product, please contact us at email@example.com
At AWR Solutions we take pride in offering our customers a quality product. If you are not 100% satisfied with your purchase you may return it to us in line with our returns policy for a full refund, store credit or exchange.
AWR Solutions takes full responsibility for any faulty goods supplied. On the very rare occasion you have a faulty item that you would like refunded, repaired or replaced, please contact us before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact us to assess the best course of action for your situation.
If your order is delivered damaged please take photos of the damage and email them to our customer service department before and after opening your package to ensure the correct procedure can be followed to rectifying the situation.
We're here to help
If you have any questions or concerns about whether your item/s meet the above criteria, please contact us, we are happy to help. contact us by email or call us on 1300 781 266.
We recommend sending returns via registered post or tracked courier as we do not accept responsibility for lost items.
We will process your return as an account credit or refund. Upon receiving your return we will assess your item/s and process a store credit or a refund. This will be paid back to you via your original payment method or as agreed.
Exchange or credit
An AWR Solutions store credit allows you to make a purchase through your AWR Solutions account for items which are in stock and gives you access to all of our payment options should your order total exceed your credit amount.
Special Order Items
Products that are specially ordered non-stock items, custom made, bulk quantity, or corporate special orders cannot be exchanged or refunded.
If you have any more questions or comments on our shipping policies please feel free to contact us by email or call us on 1300 781 266.