Freight is calculated when your order is placed and shown as a separate line at checkout, based on your order value and delivery location. All rates below are ex GST.

Order value (ex GST)	QLD Local	Rest of Australia
Under $500	$22.00	$38.00
$500 and over	$16.00	$26.00
Posts	$45.00	$45.00

QLD Local covers Brisbane, the Gold Coast and the Sunshine Coast. Rest of Australia covers all other areas, including the rest of Queensland.

Orders of $500 and over attract our subsidised freight rates, so consolidating into fewer, larger orders is the easiest way to keep your total freight down.

Bulk and pallet freight

Items over 20kg, longer than 1 metre, or requiring a pallet are quoted separately. We'll confirm the freight cost before your order is dispatched, so there are no surprises.

Air freight

Air freight is available on request when you need delivery faster than road freight allows, charged on total consignment weight. Contact us for a rate.

All orders for 'In Stock' items placed before 2pm (QLD time) are dispatched the same day. In Stock items are marked with an 'In Stock' status.

Same day dispatch does not apply to pre-made balustrade wires, posts or bulky items.

Pre-made balustrade wires

Manufactured and dispatched, or available for pick up, within 24 hours (Monday to Friday). We'll let you know when your order has been dispatched or is ready for collection from our Luscombe (Yatala) location.

Balustrade posts

Made to order, and generally shipped within 5–7 business days. Exact timeframes can vary at peak times. We'll confirm an ETA when you order.

Heavy and bulky items

These require extra packaging and specialised freight services, which incur additional charges. In general they're dispatched within 24 hours, and we'll contact you with an exact ETA when you order. Get in touch with any questions.

Yes — free in-store pick up is available from AWR Solutions at Unit 3/2 Aliciajay Circuit, Luscombe (Yatala), QLD 4207.

Collection hours are Monday to Thursday 8:00am–4:30pm and Friday 8:00am–3:30pm.

Select Pick Up (Click and Collect) at checkout, and we'll contact you as soon as your order is ready.

When your order is shipped you'll receive an email from us including a link to your tracking details.

Tracking is also available in your customer account (login required).

You can get a free quote now with our easy-to-use online quoting tool, which guides you through choosing and quoting the wire balustrade system to suit your job.

Once you've completed the steps you can email the quote, save it to your account, or add it straight to your cart and order.

If you'd prefer a human touch, email your measurements and details to sales@awrsolutions.com.au, or call us on 1300 781 266.

You can view all our wire balustrade systems here. Each system has its own list of FAQs covering drill sizes, recommended uses and additional information.

Most of the time, yes — you'll need to comply with NCC regulations when installing a wire balustrade.

Before starting your job we strongly recommend reading our wire balustrade regulations guide.

Yes — we supply a full range of custom and standard stainless steel and aluminium posts suitable for use with our wire balustrade systems.

View our full range of posts here.

Yes — we supply a full range of swaging and associated tools for use with our wire balustrade systems.

View our range of swage tools and wire balustrade installation tools.

To give you peace of mind when shopping with us, we accept returns within 60 days from the date of your order. We're happy to exchange for credit, or refund items in new, unused and original condition.

We can provide a store credit or a refund at your request, where the returned item meets the following:

• Returned within 60 days from the date of the original order
• Presents "as new" in appearance — unused, no signs of wear and tear, and undamaged
• All returns must be authorised by AWR Solutions before goods are sent back
• A copy of your receipt and the reason for return is included

If the above criteria aren't met, we may decline the return.

Yes — the following exceptions apply:

• Returns are not available for special order or custom-made products. This includes pre-made balustrade wires, handrail tubing and balustrade posts.
• For change of mind purchases, the customer is responsible for all return and postage costs.

Please note all dimensions given are a guide only. Although we do our best to ensure they're accurate, they can vary slightly between shipments. If exact dimensions are important, please check before purchase.

If there's an issue with your product, contact us at sales@awrsolutions.com.au.

AWR Solutions takes full responsibility for any faulty goods supplied. On the rare occasion you have a faulty item you'd like refunded, repaired or replaced, please contact us before sending it back.

If emailing about a fault, please attach photos so the item can be assessed before a return is approved. Where a faulty item was received, we can email you a pre-paid shipping label to cover the return cost.

Faulty items may be returned outside the regular returns timeframe, provided the item is still under warranty. Contact us to work out the best course of action for your situation.

Damaged deliveries

If your order arrives damaged, please take photos of the damage before and after opening the package and email them to our customer service team, so we can follow the correct procedure to put it right.