Frequently Asked Questions
How long does it take for the pre made factory kits to be supplied?
If your order is placed before 2pm we will have it ready for collection or dispatch by close of business the next working day. This applies to our standard factory made wire balustrading systems and quantities. Other systems manufacturing times may vary. Please contact our friendly staff for lead times on non-standard quantities or systems and we will do our best to work within your time frames.
How accurate do my measurements need to be for pre made factory wires?
Ideally within 5 – 10mm as different systems have different tolerances in their adjustability. However, the more accurate you are with your measurement the more accurate the wires will be.
Should I use Grade 304 or Grade 316 stainless?
AWR Solutions supplies both grade 304 and grade 316 stainless steel and can source Duplex, including 2205. Due to harsh local conditions, we recommend using Grade 316 for most applications, especially when use will be close to the coast. Grade 316 has a higher corrosion resistance than Grade 304.
Do I need to clean my stainless steel?
It is a common belief that stainless steel is a “Maintenance Free” material. However, this is not necessarily correct. All grades of stainless steel are susceptible to some form of staining. To prevent staining, periodic cleaning is required.
Washing removes contaminants (such as sea salt) that can cause corrosion and is necessary to avoid tea staining. Rain washing helps in reducing tea staining, so design the job to take advantage of the rain but ensure good drainage.
Even smooth stainless steel finishes in coastal environments may show tea staining if not washed regularly. For best results was with soap or mild detergent and warm water followed by rinsing with clean cold water. The appearance of the surface can be improved further if the surface is wiped dry.
Treating the stainless steel with Molytec or Polinox protective products will help maintain the clean fresh look.
More information on these products can be found under the “Cleaners and Protecants” tab.
Do you accept credit card?
Yes, we accept Visa, MasterCard and American Express. A 1.2% credit charge surcharge applies. We do not charge extra fees for using Amex.